Shipping policy

If you have ordered products via AMAZON:

For full Amazon.com shipping and delivery, policy click here.

For full Amazon.co.uk shipping and delivery, policy click here.

 

If you have ordered products via www.faceiceglobes.com:

First we need 1-2 business days to process your order.

European delivery time:

  • 1-2 business days by YODEL - The United Kingdom.
  • 4-5 business days by Deutsche Post - Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

International delivery time:

  • 2-3 business days by UPS - Brunei, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, Macao, Canada, Mexico, Andorra, Liechtenstein, San Marino, Norway, Switzerland, Timor Leste, Fiji, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Kiribati, New Caledonia, Papua New Guinea, Samoa, Solomon Islands, Tuvalu, Vanuatu, Wallis And Futuna.
  • 3-5 business days by DPEX - Australia, New Zealand, Nepal, India, Pakistan, Indonesia, Sri Lanka, Cambodia, Iran, Lebanon, South Africa , United Kingdom.
  • 2-5 business days by Morning Express - Hong Kong, China.
  • 4-6 business days by Aramex - Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, Turkey, Cyprus, Israel, Jordan, Egypt, Myanmar, United Arab Emirates, Yemen.
  • 10-14 business days by Asendia - Russia.
  • 2-5 business days by FedEx Ground - The United States.

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a couple of more days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. The shipping fee will be added when checkout.

Shipment confirmation & Order tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours of your purchase.

Customs, Duties, and Taxes: Fraîcheur Ice Globes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Damages: If the order was done on Amazon.com or Amazon.co.uk and you received your order damaged, please contact Amazon.com by clicking here or Amazon.co.uk by clicking here. Please save all packaging materials and damaged goods before filing a claim.

If you have ordered directly on www.faceiceglobes.com and you received your order damaged, please contact us by email info@fraicheuriceglobes.com.