Shipping policy

Some orders placed through our website are fulfilled by Amazon.com or Amazon.co.uk.

For full Amazon.com shipping and delivery policy click here:

https://www.amazon.com/gp/help/customer/display.html/ref=hp_sn_sd?nodeId=468520

For full Amazon.co.uk shipping and delivery policy click here:

https://www.amazon.co.uk/gp/help/customer/display.html/ref=hp_sn_dd?nodeId=201910060

All other orders made directly on www.faceiceglobes.com are processed within 2-3 business days. We ship to New Zealand, Australia, Brunei, Japan, Malaysia, Philippines, Singapore, South Korea,Taiwan, Thailand, Vietnam, Israel, Norway, Switzerland, Canada, Mexico, Hong Kong, India, Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, Turkey, South Africa, United Arab Emirates, Ireland, Sweden, Finland, Poland, Denmark, Andorra, Liechtenstein, San Marino, France, Germany, China, Cyprus, Spain, Italy, Greece, Hungary, Portugal, Austria, Czech Republic, Netherlands, Belgium, Luxembourg, The United States, The United Kingdom.

Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a couple of more days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. The shipping fee will be added when checkout.

Shipment confirmation & Order tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours of your purchase.

Customs, Duties, and Taxes: Fraîcheur Ice Globes is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.)

Damages: If the order was done on Amazon.com or Amazon.co.uk and you received your order damaged, please contact Amazon.com (https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie=UTF8&nodeId=201945430&qid=1565770140&sr=1-1) or Amazon.co.uk (https://www.amazon.co.uk/gp/help/customer/contact-us/ref=hp_abgt_cu_cu?nodeId=508510). Please save all packaging materials and damaged goods before filing a claim.

If the order was done directly on www.faceiceglobes.com and you received your order damaged, please contact us by email info@fraicheuriceglobes.com.