SHIPPING INFORMATION
COVID-19 Delivery Information
*Fraîcheur Ice Globes is closely monitoring the developments related to COVID-19 and adhering to all regulations and guidelines from the World Health Organization and local public health authorities.
We have implemented every measure recommended, as well as additional safeguards, to promote a safe environment for our employees within our distribution centers.
As a result, order despatch may be delayed and may take up 2 to 3 working days from the date of the order being placed.
With that in mind, we appreciate your continued patience if you experience a delay in your shipment. Our teams are working as quickly and safely as possible to get your order to you.
Delivery Options and Pricing
Free delivery available for orders only within the United States and the United Kingdom.
We normally expect to despatch orders within 1 working day, however, in really busy periods like after Black Friday we may take up to 3-5 days for some orders due to the high volumes.
To view other delivery information please check the information bellow - DELIVERY INFORMATION (UPDATED ON 2021 January 14th)
DELIVERY INFORMATION (UPDATED ON 2021 January 14th)
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INTERNATIONAL SHIPPING INFORMATION
First, we need 1-2 business days to process your order. We provide a tracking number.
UPDATED delivery time:
FREE DELIVERY!FedEx Ground (1-5 business days) - The United States.
DHL(4-14 business days) - Andorra, United Arab Emirates, Afghanistan, Antigua and Barbuda, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Australia, Aruba, Azerbaijan, Barbados, Bangladesh, Burkina Faso, Bahrain, Burundi, Benin, Saint Barthélemy, Bermuda, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Cocos Islands, Central African Republic, Congo, Switzerland, Côte d'Ivoire, Cook Islands, Chile, Cameroon, Colombia, Costa Rica, Cabo Verde, Curaçao, Christmas Island, Cyprus, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Egypt, Western Sahara, Eritrea, Ethiopia, Fiji, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, South Georgia and the South Sandwich Islands, Guatemala, Guam, Guinea-Bissau, Guyana, Honduras, Haiti, Indonesia, Israel, Isle of Man, India, British Indian Ocean Territory, Iceland, Jamaica, Jordan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, Saint Kitts and Nevis, Kuwait, Cayman Islands, Kazakhstan, Lao People's Democratic Republic, Lebanon, Saint Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Morocco, Moldova, Montenegro, Saint Martin, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mexico, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Norway, Nepal, Nauru, Niue, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Pakistan, Saint Pierre and Miquelon, Pitcairn, Puerto Rico, Palestine, Palau, Paraguay, Qatar, Réunion, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Saint Helena, Ascension and Tristan da Cunha, Svalbard and Jan Mayen, Sierra Leone, Senegal, Suriname, Sao Tome and Principe, El Salvador, Eswatini, Turks and Caicos Islands, Chad, French Southern Territories, Togo, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, United States Minor Outlying Islands, Uruguay, Uzbekistan, Saint Vincent and the Grenadines, Venezuela, British Virgin Islands, U.S. Virgin Islands, Vanuatu, Wallis and Futuna, Samoa, Mayotte, South Africa, Zambia, Zimbabwe, Brunei, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam, Macao, Hong Kong.
All orders are being shipped from the United States only.
Items shipped outside of the United States are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by Fraîcheur Ice Globes. Customs regulations in the U.S.A. require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order. -
EUROPEAN SHIPPING INFORMATION
First, we need 1 business day to process your order. We always provide a tracking number.
Delivery time:
FREE DELIVERY! 1-2 business days by Royal Mail or ParcelForce - The United Kingdom.
2-8 business days by Royal Mail, DPD or ParcelForce - Austria, Bosnia & Herzegovina, Belgium, Bulgaria, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, Croatia, Hungary, Ireland, Italy, Lithuania, Luxembourg, Latvia, Netherlands, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia, Guernsey, Gibraltar, Greece, Jersey, Monaco, Malta, San Marino.
All orders are being shipped from our warehouse in the United Kingdom, Europe.
If you are from these countries: Albania, Andorra, Belarus, Cyprus, Iceland, Liechtenstein, Macedonia, Montenegro, Norway, Russia, Serbia Switzerland, Ukraina, please order via SHOP -> INTERNATIONAL. Your order will be shipped from the US warehouse.
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VAT, CUSTOMS AND TAXES
VAT fee is included in the price for the UK customers only (European Shipping). VAT fee is not included for EU customers.
Items shipped outside of the United States (International Shipping) are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by Fraîcheur Ice Globes.Customs regulations in the U.S.A. require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
International shipping orders fulfilled by Fraîcheur Ice Globes are despatched within the United States so you may be asked to pay customs import Tax or VAT charges if your order passes through your local customs office.
Fraîcheur Ice Globes will not refund these charges.
Unfortunately, we have no control over these charges or the costs applicable as these vary from country to country.
We recommend you contact your local customs office to find out more about any possible charges you may be required to pay.
Please note:
Delivery timescales are estimated and could be affected if your parcel is very heavy or delayed by Customs entry procedures.
Fraîcheur Ice Globes will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbor.
Fraîcheur Ice Globes will only consider claims for lost items sent 10 working days after the latest due date.