TRACK YOUR ORDER

CHECK YOUR TRACKING NUMBER UPDATES BY YOURSELF


Before contacting customer services please check your tracking number updates. Every order has a tracking number and it's updating information about your parcels way to your destination. The tracking number was sent to your email.


You can call the courier company and ask direct updates on your parcel.

  • WHERE CAN I SEE MY TRACKING NUMBER?

    Your tracking number has been sent to your email. If you did not get the tracking number, please contact us customercare@faceiceglobes.com


    All orders have tracking numbers.

  • I AM YOUR CUSTOMER. HOW CAN I GET HELP?

    Please write to customercare@faceiceglobes.com 

  • MY ORDER IS LATE. WHY?

    First, we need to process your order, it can take 2 business days, just after that we ship it out.


    We always aim to deliver your order on time, however, sometimes it is not possible. Here are the main reasons why your order might be late:


    • Your address information is not correct or some details are missing.
    • You need to contact customs and pay fees.
    • At the moment might be some delays because of the COVID19 situation in the world.

YODEL, FEDEX, UPS, DEUTSCHE POST, DPEX, DHL

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